Customer Experience Liaison
1 week ago
We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best.
About The RoleAs a Customer Experience Officer, you will serve as the customer's primary point of contact and own customer issues from start to finish. You will provide information and solve problems for our members and visitors, thinking on your feet and having a can-do attitude to deliver solutions at a fast pace.
Key Responsibilities- Provide exceptional customer service and support to our members and visitors
- Own customer issues from start to finish, resolving problems and providing solutions
- Work collaboratively with our team to deliver world-class customer experiences
- Think on your feet and have a can-do attitude to deliver solutions at a fast pace
- Victorian Working with Children Check
- Full working rights
- Proven ability to work within a team
- Engage positively with people of all ages
- Great staff benefits, including free parking and discounts at our retail outlets
- Family and friends' discounts on performance gym membership
- Discounts on holiday programs and creche for financial dependents
- Opportunities to develop yourself as a person and gain valuable career skills
- A fantastic team of people who are great to work with
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