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Customer Experience Specialist

2 months ago

Australia Damco Spain SL Full time

About the Role:

The Customer Experience Consultant is a key position at Damco Spain SL, responsible for delivering exceptional customer experiences and driving business growth. As a Customer Experience Specialist, you will be the primary point of contact for our customers, ensuring seamless execution of the end-to-end shipment lifecycle.

Key Responsibilities:

  • Customer Acumen: Develop a deep understanding of our customers' business needs, identifying factors that drive decision-making and staying up-to-date on industry trends.
  • Relationship Building: Onboard new customers and build strong, collaborative relationships with both established and new customers, ensuring their needs are met and exceeded.
  • Logistics Expertise: Work closely with customers and internal stakeholders to ensure smooth execution of shipments, proactively addressing any issues that may arise.
  • Business Development: Identify opportunities to cross-sell and upsell logistics and services products to customers, driving revenue growth and increasing customer satisfaction.
  • Vendor Management: Manage vendor relationships and shipment order consolidation planning, ensuring efficient and cost-effective solutions for our customers.
  • Communication: Proactively communicate with customers regarding shipment status, deviations, and potential solutions or alternatives, ensuring transparency and trust.
  • Continuous Improvement: Actively seek out and implement continuous improvement opportunities, both internally and externally, to enhance customer experiences and drive business growth.

Requirements:

  • Industry Knowledge: Familiarity with the shipping, supply chain, or logistics industry is preferred.
  • Stakeholder Management: Excellent stakeholder management, interpersonal, and communication skills are essential for success in this role.
  • Analytical Skills: Strong analytical and problem-solving skills are required to drive business growth and customer satisfaction.
  • Process Understanding: Good process understanding and digital proficiency are necessary to navigate complex logistics operations.
  • Execution Mindset: A strong execution mindset, with a focus on quality and customer satisfaction, is critical for success in this role.