Customer Experience Specialist

7 days ago


Australia TSA Group Full time

About TSA Group

TSA Group is a leading provider of customer experience solutions, dedicated to helping businesses connect with their customers in meaningful ways.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team. As a Claims Resolution Expert, you will play a crucial role in resolving major property damage claims for our insurance partner, IAG.

Key Responsibilities

  • Claims Resolution: Resolve inquiries and concerns related to property damage for our Australian customer base.
  • Customer Engagement: Build strong connections with customers through end-to-end claims management, assessing each situation individually.
  • Collaboration: Liaise with suppliers and repairers to validate, assess, and repair property insurance claims.
  • Documentation: Accurately document detailed customer interactions and process account information.
  • Expectation Management: Ensure customer expectations regarding their insurance and claim process are met.
  • Hybrid Work Arrangement: Work onsite twice a week and remotely the rest of the week, enjoying a flexible hybrid work model.
  • Time Management: Manage your time effectively without compromising service levels.

Requirements

  • Rotating Roster: 8 am - 8 pm, Monday - Friday (7.6-hour shifts)
  • Training: 4 weeks of full-time training at our office
  • Location: Must be located within Melbourne to be eligible for this role
  • Home Office Requirements: Must have a stable internet connection and an appropriate home office setup

About TSA Group

TSA Group is a dynamic and supportive team environment that promotes growth, recognition, and fun. We offer opportunities for career advancement, comprehensive training, and recognition programs.



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