Customer Support Specialist

1 week ago


Australia simPRO Group Full time

About the Role

The Customer Support Specialist role is a key position within the Simpro Group, responsible for providing exceptional support to customers through various communication channels. This role requires a strong ability to empathize with customers, understand their needs, and provide solutions to their queries.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information.
  • Deal with customer complaints and issues, resolving them in a fair and efficient manner.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Provide training and support to colleagues to ensure consistent high-quality customer service.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
  • Participate in quality assurance activities to ensure customer satisfaction and loyalty.

Requirements

  • Excellent customer service skills, with the ability to communicate effectively with customers.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong teamwork and collaboration skills, with the ability to work effectively with colleagues.
  • Ability to learn and adapt quickly, with a willingness to take on new challenges.

What We Offer

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, with opportunities for bonuses and recognition.
  • A comprehensive training program, with ongoing support and development opportunities.
  • A collaborative and inclusive team culture, with a focus on customer satisfaction and loyalty.


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