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Hotel Guest Service Representative

2 months ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time
Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Treasury Brisbane. As a Guest Service Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Provide outstanding guest service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Manage guest requests, maintain accurate records, and ensure seamless communication with internal and external stakeholders.
  • Develop a thorough knowledge of local attractions, events, and services to enhance the guest experience.
  • Perform check-in and check-out procedures efficiently, ensuring a smooth and welcoming experience for guests.
  • Collaborate with colleagues to achieve team goals, maintain a positive work environment, and promote a culture of excellence.
  • Respond to guest feedback, escalating concerns to management as necessary, and implement improvements to enhance the guest experience.
  • Ensure personal safety and the safety of others by adhering to company policies and procedures.
Requirements:
  • Passion for delivering exceptional guest service and creating memorable experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in computer systems, including Opera Front Office System.
  • Availability to work a 24/7 rotating roster, including evenings, weekends, and public holidays.
  • Integrity, confidentiality, and a commitment to upholding company values.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.
  • Access to exclusive employee discounts and perks.
  • A dynamic and supportive work environment.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.