Technical Support Specialist

1 month ago


Brisbane, Queensland, Australia Civica Full time

We are a leading provider of software solutions for public services worldwide. Our aspiration is to be a champion of GovTech innovation, supporting the needs of citizens and those who serve them.

Civica is passionate about using technology to improve outcomes for citizens and public sector organizations. We are seeking an exceptional Technical Support Consultant to join our Health Business Unit in a permanent position.

About the role:

Your primary focus will be to provide outstanding customer support by assisting with troubleshooting and fixing technical issues for our application support products.

Key responsibilities:

  1. Provide excellent customer service, application support for products and services in line with the Service Desk.
  2. Assist customers with general enquiries, level 1 support, and tailored advice.
  3. Adhere to current Service Management policies, processes, and procedures.


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