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Application Support Specialist

2 months ago

Brisbane, Queensland, Australia Product and Technology Full time
About the Role

Our Corporate Traveller and FCM teams are seeking a skilled Maintenance & Support Application Support Analyst to provide maintenance and support of all Corporate Technology applications.

Key Responsibilities
  • Provide application support across our FCTG Corporate Brands
  • Manage a support ticket system
  • Ensure compliance with all Business policies and procedures
  • Deliver customer service support
  • Offer specialist advice
  • Manage incident resolution
  • Provide sales support
  • Administer databases
Requirements
  • Travel Manager / IT Support Desk or Call Centre experience
  • Strong customer service focus
  • Attention to detail and accuracy in completing tasks
  • Outstanding written, verbal and presentation skills
  • Extensive experience dealing with difficult or high-pressure situations/negotiation skills
  • High-level analytical and problem-solving skills
  • Knowledge of the Corporate businesses and how they relate to Flight Centre Travel Group is desirable
  • Ability to identify trends to call out problems or recurring requests
  • Ability to work without supervision to achieve set day-to-day tasks and activities
  • End-to-end understanding of accounting processes and their application is desirable
About Us

At Flight Centre, we're a global company transforming and preparing for substantial growth. We actively encourage and support learning and development and the growth of our people.

We're a global company, with global opportunities – including the option to work overseas in the future if you need more travel in your life. Our culture is collaborative, our teams are connected, and our Buzz nights are legendary. We have a commitment to the health and wellbeing of our people, and their professional growth.