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Parts & Service Advisor - Equipment Specialist
2 months ago
Komatsu Australia Pty Ltd is seeking a skilled and experienced Parts & Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and support to both internal and external customers.
Key Responsibilities- Provide assistance to customers with queries regarding service and parts support
- Ensure the branch meets operational standards set by Komatsu and the Customer Support Charter
- Work closely with internal teams to resolve customer issues and improve service delivery
- Develop and maintain strong relationships with customers to drive sales and revenue growth
- Stay up-to-date with product knowledge and technical training to provide expert advice to customers
- Current driving license (forklift license will be advantageous)
- Intermediate computer skills specifically Microsoft suite and mainframe systems
- Sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous)
- Trade qualification/s will be highly regarded (will be advantageous)
- Ability to demonstrate exceptional customer service skills and build strong working relationships
- Good understanding of how a service department operates
- Must understand the warranty guidelines and process
- Comprehensive understanding of parts sales
- Appropriate demeanor for communicating with customers at a senior level and providing a professional service
- Proven experience in inventory control and warehouse systems (will be advantageous)
- Ability to work under pressure and independently
- Ability to upsell parts and potential service sales
- Well-developed numeracy, written and oral communication skills
Komatsu Australia Pty Ltd is a leading provider of heavy machinery and equipment solutions. We are committed to creating value together with our customers and employees, and we strive to be a workplace where all people can thrive.
