Parts & Service Advisor - Equipment Specialist

2 weeks ago


Mount Isa, Queensland, Australia Komatsu Australia Pty Ltd Full time

About the Role:

The Service Parts Advisor will be responsible for providing support to internal and external customers with all queries regarding Service & Parts support, ensuring the Branch meets the operational standards set by Komatsu and the CSC (Customer Support Charter).

Key Responsibilities:

  • Assist customers with queries regarding Service & Parts support.
  • Ensure Branch meets operational standards set by Komatsu and the CSC.
  • Provide OEM machine specific training to customers.
  • Support inventory control and warehouse systems.
  • Upsell parts and potential service sales.

Requirements:

  • Current driving licence.
  • Intermediate computer skills specifically Microsoft suite and mainframe systems.
  • Sound working knowledge of earth moving equipment.
  • Trade qualification/s highly regarded.
  • Ability to demonstrate exceptional customer service skills.

Benefits:

  • OEM Machine Specific Training.
  • Families Policy.
  • Financial benefits.
  • Career development opportunities.
  • Health benefits.
  • Travel discounts.
  • Referral Program.

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.



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