Parts & Service Advisor - Equipment Specialist
2 weeks ago
About the Role:
The Service Parts Advisor will be responsible for providing support to internal and external customers with all queries regarding Service & Parts support, ensuring the Branch meets the operational standards set by Komatsu and the CSC (Customer Support Charter).
Key Responsibilities:
- Assist customers with queries regarding Service & Parts support.
- Ensure Branch meets operational standards set by Komatsu and the CSC.
- Provide OEM machine specific training to customers.
- Support inventory control and warehouse systems.
- Upsell parts and potential service sales.
Requirements:
- Current driving licence.
- Intermediate computer skills specifically Microsoft suite and mainframe systems.
- Sound working knowledge of earth moving equipment.
- Trade qualification/s highly regarded.
- Ability to demonstrate exceptional customer service skills.
Benefits:
- OEM Machine Specific Training.
- Families Policy.
- Financial benefits.
- Career development opportunities.
- Health benefits.
- Travel discounts.
- Referral Program.
Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
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