Service Advisor

2 months ago


Mount Isa, Queensland, Australia Komatsu Australia Pty Ltd Full time
About the Role

We are seeking a skilled Service Advisor to join our team at Komatsu Australia Pty Ltd. As a Service Advisor, you will play a critical role in providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Provide assistance to customers with queries regarding Service & Parts support
  • Ensure the Branch meets operational standards set by Komatsu and the CSC (Customer Support Charter)
  • Work closely with internal teams to resolve customer issues and provide solutions
  • Develop and maintain strong relationships with customers to ensure their needs are met
  • Stay up-to-date with product knowledge and technical information to provide accurate advice to customers
What We Offer
  • OEM Machine Specific Training to enhance your skills
  • A comprehensive benefits package, including income protection insurance and corporate discounts
  • Opportunities for career development and growth within the company
  • A supportive and inclusive work environment
Requirements
  • Current driving licence (forklift licence will be advantageous)
  • Intermediate computer skills specifically Microsoft suite and mainframe systems
  • Sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous)
  • Trade qualification/s will be highly regarded
  • Ability to demonstrate exceptional customer service skills and build strong working relationships
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.


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