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Technical Support Specialist
2 months ago
Overview
As a key member of the Microsoft Customer Experience & Success (CE&S) organization, you will play a critical role in delivering a seamless support experience for our customers. With a global presence and a team of over 18,000 employees, we are committed to building a future where customers come to us not only for industry-leading products and services, but also for a differentiated and connected customer experience.
Our Mission
At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We believe in a culture of inclusion, respect, and accountability, where every employee can thrive and grow. As a Technical Support Specialist, you will be part of a team that is passionate about delivering customer success and is committed to innovation, collaboration, and growth.
Responsibilities
Response and Resolution
- You will own, investigate, and solve complex customer technical issues, acting as an advisor to the customer and collaborating with internal teams and external partners.
- You will leverage troubleshooting tools and practices to resolve issues efficiently and effectively.
Readiness
- You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
- You will deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.
Product/Process Improvement
- You will engage with Microsoft Engineering and Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
What We Offer
As a Technical Support Specialist at Microsoft, you will have the opportunity to work in a dynamic and collaborative environment, with access to cutting-edge technology and a comprehensive training program. You will be part of a team that is passionate about delivering customer success and is committed to innovation, collaboration, and growth. We offer a flexible work environment, with the option to work up to 100% from home.
