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Senior Technical Support Professional
2 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team. As a Senior Technical Support Engineer, you will be responsible for owning, investigating, and solving complex customer technical issues.
You will act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
You will deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required Skills and Qualifications:
- Strong knowledge and understanding of Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching
- Experience with Infrastructure, Network Administration
- Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
- Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2/Wireshark analysis
- Hands-on experience of Proxy and Firewall
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Cross-team collaboration
- Logical and critical thinking
- Passion for technology and customer support
Benefits:
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Others:
This position requires verification of Australian citizenship due to citizenship-based legal restrictions. You will need to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
