Technical Product Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000
Customer Service Specialist Job Profile

As a Customer Service Specialist, you will play a crucial role in providing technical support to our customers, ensuring they receive exceptional service and experience with our products.

The ideal candidate will be able to communicate complex technical information in a clear and concise manner, resolving issues efficiently and effectively.

You will be the primary point of contact for customers, responding to inquiries, and resolving complaints in a professional and courteous manner.

Functional Responsibilities and Duties:
  • Provide technical support via phone, email, or chat to customers, partners, and resellers.
  • Be an expert in at least one ESET product, with a basic knowledge of other products as determined by senior management.
  • Document and process customer requests through all communication channels.
  • Gather relevant information based on customer requests from higher-level support teams and implemented processes.
  • Qualify and escalate undocumented issues to next-level support teams according to defined processes and procedures.
  • Perform scheduled callbacks to customers and stakeholders, responding to their requests in accordance with defined procedures.
  • Perform enhanced troubleshooting to resolve complex technical issues.
  • Develop and maintain expertise in existing products and their components, as well as tools, processes, and procedures relevant to the team.
  • Consult senior management on problems and risks in a timely manner.
  • Continuously develop technical knowledge and skills to stay up-to-date with the latest technologies and trends.

To succeed in this role, you must have excellent problem-solving and analytical skills, strong communication and interpersonal skills, and the ability to work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Requirements
  • Degree in Computer Science, Engineering, or a related field.
  • Proven experience in a technical support role.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Familiarity with ESET products and services.

We offer a competitive salary and benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.

  • Technical Product Support Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $120,000

    Job OverviewThe role of the Technical Support Specialist involves providing expert technical support and coordination of technical activities at a national level, focusing on Bizerba products.Main Responsibilities:Installation, breakdown, and servicing support to customers.Supporting Bizerba equipment with interstate travel for emergency breakdowns and...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia LexisNexis Legal & Professional Full time $60,000 - $80,000 per year

    About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part ofRELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to...

  • Production Technical Support Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $150,000

    Technical Support Lead JobOverviewThis position requires an experienced technical support professional to lead the establishment of a world-class technical support function. The successful candidate will ensure that production engineering teams can focus on innovation while maintaining exceptional platform reliability and customer experience.The role...

  • Technical Product Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Johnson Controls Full time

    **The company**:**About this opportunity**:As the Facilities Coordinator you will coordinate the facilities across Australia to ensure effective management of the facilities including, environmental & sustainability, repairs & maintenance.**Responsibilities**:- Liaise with Sales and Technical Services managers and staff to achieve timely and best available...

  • Technical Support Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $85,000

    Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team. As the first point of contact for veterinary customers, you'll provide expert support for our in-clinic diagnostic solutions. This role involves troubleshooting technical issues, responding to product inquiries, and collaborating with internal teams to deliver...

  • Technical Support Professional

    6 days ago

    Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $130,000

    Job OpportunityThe Technical Support Engineer role is pivotal within the Customer Experience and Success organization.This remote-friendly position involves delivering seamless support experiences using Microsoft's AI technology. As a Technical Support Engineer, you will be responsible for owning, investigating, and resolving customer technical issues...

  • Technical Product Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Bebeetechnology Full time

    We are currently seeking a dedicated Technology Support Professional to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in technical product support.Key Responsibilities:Provide primary point of contact for sales teams and customers, handling both technical and non-technical...

  • Technical Support Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnician Full time $73,290 - $121,710

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support and troubleshooting for customers while delivering exceptional service.Key ResponsibilitiesDevelop knowledge and stay up-to-date on products and services to support efficient and high-quality...

  • Technical Support Professional

    5 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $105,000

    Job TitleThe role of a Technical Support Specialist is to provide customer service and technical assistance to internal and external stakeholders for SureSmile Software.Key responsibilities include managing all order- and software-related queries from customers, responding to calls and/or emails by gathering information and creating cases, supporting...

  • Technical Support Professional

    7 days ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time $100,000 - $125,000

    Service Technician SpecialistThe primary objective of this role is to deliver expert technical assistance and coordinate technical activities at a national level focused on the Bizerba product portfolio.This position primarily supports local customers through installation, servicing, and breakdown support. The Service Technical Specialist will also provide...