Senior Technical Support Specialist

19 hours ago

Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $120,000
Job Title: Senior Technical Support Specialist

This senior technical support specialist role is designed to own, troubleshoot and resolve complex customer technical issues with opportunities for career growth and professional development.

The ideal candidate will have a strong understanding of Windows System Administration, Configuration, including registry management, Windows Activation, Windows Setup and Upgrade, Windows Update, and Windows Security (TPM, BitLocker, MBAM, WDAC).

Desirable skills include experience in managing Windows Update for Business, compliance/deferral policies, Windows Setup & Upgrade scenarios, Activation processes, BitLocker encryption and TPM management, Defender Application Control and Smart App Control, OS deployment tools and methodologies (e.g., MDT, SCCM, Autopilot).

A strong background in networking fundamentals relevant to Windows servicing and deployment is also essential. This position requires shift flexibility based on business needs.

Responsibilities:
  • Own, investigate, and solve complex customer technical issues; advise customers and collaborate within and across teams using troubleshooting tools and practices.
  • Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others.
  • Deepen technical and professional proficiency to enable resolution of complex issues through training and readiness.
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
Qualifications:

The role requires the candidate to be an Australian Citizen located in Australia.

5+ years of technical support, technical consulting experience, or information technology experience OR a Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.

Benefits:

This position offers flexibility to work up to 50% from home and provides opportunities for career growth and professional development.

Security and Citizenship:

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Citizenship will be verified via a valid passport where required by law.

Security Clearance: Ability to meet security screening requirements, including the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Equal Opportunity:

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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