Senior Technical Support Engineer

Join to apply for the
Senior Technical Support Engineer
role at
Chainguard
Join to apply for the
Senior Technical Support Engineer
role at
Chainguard
The Role, In a Nutshell
As a Senior Technical Support Engineer, you will be part of the Support Engineering organization at Chainguard, working directly with our customers and collaborating closely across multiple cross functional teams. You are an experienced enterprise software support professional with a high technical aptitude and a passion for highly complex technical problem solving. You love to resolve complex technical challenges for customers and use your in-depth knowledge gained through these challenges to improve the customer experience.
The Role, In a Nutshell
As a Senior Technical Support Engineer, you will be part of the Support Engineering organization at Chainguard, working directly with our customers and collaborating closely across multiple cross functional teams. You are an experienced enterprise software support professional with a high technical aptitude and a passion for highly complex technical problem solving. You love to resolve complex technical challenges for customers and use your in-depth knowledge gained through these challenges to improve the customer experience.
What You'll Do
Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to Chainguard Images
Escalate issues to the Engineering team as needed
Provide timely communication to customers, maintaining prescribed SLAs
Communicate progress of issues and fixes to both technical and non-technical users
Use your problem solving and creativity to derive solutions for customers
Document detailed investigations of new issues
Prioritize customer cases in your own queue
Drive communication standards for technically complex issues while maintaining a customer obsessed mindset
Raise issues, bugs, and feature requests to the engineering and product teams
Effectively manage customers and internal stakeholders to proactively drive issues to resolution
Drive requirements for supporting the product along with the wider Go-to-market (GTM) teams
Regularly create and manage Knowledge Base content
Proactively seek out learning opportunities and challenges
Be a team player - collaborating, teaching, and learning across several different cross functional groups
Participate in an on-call rotation for after hours, holiday, and weekend support coverage
What We're Looking For
You must be a curious individual who is continuously learning, has a strong intellectual drive for excellence, and has the desire to develop solutions to complex problems
Minimum of a bachelor's degree (STEM field preferred), or equivalent work experience
5+ years of experience supporting enterprise customers in a highly technical support role
3+ years of experience working with Docker and Kubernetes
Strong experience, and passion for, providing a superior customer experience via thoughtful and excellent written and verbal communication
Ability to collaborate effectively with cross functional engineering teams, customer success and business partners
Must be familiar with CI/CD concepts, Linux, Docker, Kubernetes, GitHub, Helm Charts and Terraform
Bonus points include interest or experience in modern security frameworks and protocols, software supply chain security, and vulnerability scanning
Startup experience preferred
About Us
Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.
Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default.
Chainguard's mission is to be the safe source for open source.
We Live And Breathe Our Company Values
We are customer obsessed
- We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action
- We prioritize, plan, try things, and fail fast.
We don't take ourselves too seriously (but we do serious work)
- We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions
- We're transparent with decisions to empower team members to make well informed decisions.
A Few Of The Benefits We Offer
Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a $400 monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
8 Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
For a full list of our benefits and rewards, click here.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians'' with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Privacy Policy.
2025 Chainguard. All Rights Reserved.
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