Senior Technical Support Professional

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $125,000
Job Overview

As a technical support specialist, you will be part of a team responsible for delivering exceptional customer experiences across various solutions and products.

We are looking for individuals with a passion for delivering customer success. As a technical support specialist, you will own, troubleshoot, and solve customer technical issues using AI technology to help consumers, businesses, partners, and more resolve their issues quickly and securely.

Key Responsibilities
  • Investigate and resolve customer technical issues through collaboration with internal teams and leveraging troubleshooting tools and practices.
  • Develop specific technical and professional proficiency to enable resolution of customer issues through training and readiness.
  • Identify potential product defects and escalate appropriately to resolve, contributing to improvements in Microsoft products.
Required Skills and Qualifications

A bachelor's degree in Computer Science, Information Technology (IT), or related field, and 3+ years of technical support, technical consulting experience, or information technology experience. Alternatively, 5+ years of technical support, technical consulting experience, or information technology experience, or equivalent experience.

CyberDefender Mindset: A proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats.

Preferred qualifications include CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification, customer service foundations training, ability to communicate with customer managers and executives on technical and business issues, and 3+ years of experience providing support for enterprise level premier customers.

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