
IT Technical Support Professional
1 week ago
Technical Support Specialist
We are seeking an experienced technical support specialist to join our team. As a key member of our IT department, you will be responsible for providing end-to-end technical support for our IT systems.
Key Responsibilities:
- Manage and maintain IT systems, including servers, workstations, and mobile devices.
- Provide technical assistance to employees, addressing their queries and resolving issues promptly.
- Develop and implement technical solutions to improve system performance and efficiency.
- Maintain and update software packages using Admin Studio.
- Configure Intune Auto enrollment for Windows & Mac devices.
- Oversee project efforts that utilize IT solutions, principles, standards, and best practices.
- Proactively monitor system performance, resource utilization, and health metrics.
- Identify and resolve issues promptly to ensure system availability and reliability.
- Enforce security policies, access controls, and compliance requirements across Azure, Windows platforms and End user devices.
- Liaise with Application and other teams in case of any critical incidents.
Requirements:
- Mid-Senior level experience
- Knowledge of VMware vSphere, Microsoft Windows Servers, Microsoft Active Directory, DNS, Qualys, SQL/SSMS
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