IT Technical Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $152,000
Job Title:

Technical Support Specialist

We are seeking an experienced technical support specialist to join our team. As a key member of our IT department, you will be responsible for providing end-to-end technical support for our IT systems.

Key Responsibilities:

  • Manage and maintain IT systems, including servers, workstations, and mobile devices.
  • Provide technical assistance to employees, addressing their queries and resolving issues promptly.
  • Develop and implement technical solutions to improve system performance and efficiency.
  • Maintain and update software packages using Admin Studio.
  • Configure Intune Auto enrollment for Windows & Mac devices.
  • Oversee project efforts that utilize IT solutions, principles, standards, and best practices.
  • Proactively monitor system performance, resource utilization, and health metrics.
  • Identify and resolve issues promptly to ensure system availability and reliability.
  • Enforce security policies, access controls, and compliance requirements across Azure, Windows platforms and End user devices.
  • Liaise with Application and other teams in case of any critical incidents.

Requirements:

  • Mid-Senior level experience
  • Knowledge of VMware vSphere, Microsoft Windows Servers, Microsoft Active Directory, DNS, Qualys, SQL/SSMS

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