Luxury Hotel Front Office Leader

21 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $74,500

Experience the epitome of luxury in our picturesque estate, nestled in the heart of the Southern Highlands. As an Assistant Manager Front Office, you will have the opportunity to provide exceptional service to every guest interaction.

Our front office team is dedicated to delivering a memorable experience for our guests. We are committed to supporting new team members through structured onboarding and training, ensuring they have the skills and knowledge required to excel in their role.

The Role: Assistant Manager Front Office

  • Deliver exceptional customer service by providing personalized attention to detail and anticipating guest needs.
  • Lead and motivate your team to achieve excellent service standards and contribute to the success of our hotel.
  • Manage front office tasks efficiently, including check-ins, reservations, account updates, and payment processing.
  • Handle guest queries and complaints professionally while supervising other team members.
  • Maximize occupancy and up-sell the property by providing expert knowledge of our services and amenities.

About You:

  • Demonstrated customer service experience in hotel front office operations.
  • Confident communication and relationship-building skills.
  • Proficiency in Microsoft Office and property management systems.
  • Positive attitude, problem-solving skills, and creativity.

Why Choose Us?

We value culture deeply ingrained in our actions and decisions. When you join us, you'll discover:

  • Flexible work arrangements.
  • Exclusive discounts on accommodations, food, and beverage globally.
  • Endless career opportunities and access to our learning and development programs.

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