Luxury Hotel Front Office Manager

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $84,672 - $108,960
Front Office Manager

Job Description:

As a Front Office Manager, you will be part of a dedicated team of professionals responsible for overseeing the day-to-day operations of our luxury hotel. You will play a crucial role in ensuring seamless service delivery and an unparalleled guest experience.

This is a fantastic opportunity where you will build memorable connections with both your colleagues and guests.

A few of your key responsibilities include:

  • Ensuring that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay
  • Managing our loyalty program and affiliated programs
  • Ensuring all guest comment cards are distributed to relevant departments and responding to guests when required
  • Assisting with people planning requirements including recruitment, rostering, training, and development of the team

Requirements:

We are looking for a seasoned leader with proven leadership experience in a similar role within the luxury hospitality industry. The ideal candidate will possess:

  • Exceptional interpersonal and communication skills
  • Strong problem-solving and decision-making capabilities
  • Keen attention to detail and a commitment to delivering outstanding service
  • Ability to work in a fast-paced, dynamic environment with a customer-centric approach
  • Knowledge of property management systems
  • Flexibility in terms of availability, including evenings and weekends

About You:

As a leader, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.

Your role will be pivotal in shaping the success of our hotel.

What We Offer:

Complimentary meals on site every day, including hot meals and sandwich bars

Uniforms laundered and ready for use daily

Five weeks of paid annual leave for team members who meet the definition of shift workers

Discounted parking and other transport options

Up to 30% discounts across award-winning restaurants and accommodation

Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services

Diversity and inclusion areas of focus, including multiculturalism, gender equality, Aboriginal and Torres Strait Islander affairs, and LGBTQI+ support

Endless career growth and opportunities to learn and develop your career

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