Luxury Hotel Front Office Manager

4 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $110,000 - $140,000

**Job Description**

The Darling Hotel seeks a highly skilled and motivated Front Office Manager to lead our team in delivering exceptional guest service. As a key member of our Front Office team, you will be responsible for ensuring the professional and efficient operations of the department.

**Key Responsibilities**

  • Lead, motivate and engage our Front Office Agents to continuously deliver five-star service in line with our Service Culture.
  • Ensure the smooth operation of the Front Office team, including managing front desk operations, handling guest requests and resolving any issues that may arise.
  • Collaborate with other departments to ensure seamless communication and a positive working relationship between teams.

**Requirements**

  • Outstanding passion for delivering excellent guest service and a career in hospitality.
  • Previous experience in a supervisory or management position in a similar role is advantageous but not essential.
  • Excellent communication and interpersonal skills, with the ability to work independently and respond quickly to guest requests.
  • Knowledge of Opera Property Management System (PMS) or similar is beneficial.
  • Second language proficiency (e.g. Mandarin or Cantonese) is an advantage.

**Benefits**

  • FREE buffet meal at our back of house staff dining room.
  • 30% Discounts across award-winning restaurants.
  • Discounts on accommodation in our luxury hotels.
  • Paid Parental leave from Day 1, Secondary Carer's leave also available.
  • Mental Health and Wellbeing services.
  • Lifestyle discounts including gym memberships and laundry services.
  • Discounted staff parking every day, including weekends and late nights.
  • Paid training and ongoing career development opportunities.

**About Us**

The Star is committed to diversity and inclusion, with a focus on Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+ areas of focus.

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