Luxury Front Office Supervisor

1 week ago

Sydney, New South Wales, Australia beBeeSupervisor Full time $94,700 - $109,350
About the Role

The Luxury Front Office Supervisor is responsible for overseeing the day-to-day operations of the front office, ensuring a seamless guest experience.

Key responsibilities include managing the bell desk, front desk, and communications centre, while also assisting the Assistant Front Office Manager and Front Office Manager.

Job Responsibilities
  1. Oversee daily operations of the front office, including front desk, bell desk, and communications functions.
  2. Ensure team members comply with service standards, departmental policies, and operating procedures.
  3. Handle complaints and resolve service issues in a timely manner.
  4. Update guest profiles with accurate records.
  5. Lead daily line-up meetings and remind colleagues of Capella Service Standards and Culture Philosophy.
  6. Attend Head of Department and operations-related meetings as directed.
  7. Assist in updating Standard Operating Procedures and TCM according to hotel standards and business level.
Required Skills and Qualifications
  • Diploma of college or university preferably in Hotel/Hospitality Management.
  • Experience in a similar role in Front Office operations in luxury hotels/resorts.
  • Strong interpersonal communicator with personable character and good relation building skills.
  • Knowledge of Property Management System (e.g. OPERA).
  • Competent computing skills (e.g. Microsoft Office).
  • First Aid certification and Responsible Service of Alcohol.
  • Very good command of written and spoken English.
  • Valid working rights in Australia.
Benefits

This role offers opportunities for career growth and development in a luxurious hospitality environment.

Talent Profile

A motivated and organized individual with excellent communication skills and knowledge of luxury hospitality practices.

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