Strategic HR Lead

4 weeks ago

Sydney, New South Wales, Australia IAG Full time

About IAG

IAG is the largest general insurance group in Australia and New Zealand, underwriting over AUD13 billion of premium per annum. We're a tech and research facility, a hub for climate change experts, and a centre of resilience design.

Our brands include CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance. Together, they turn our purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.

We're a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

Your Role

This permanent opportunity is based in Sydney. As a Manager, People Connect, you'll lead the People Connect HR Advisory function for IAG. Our team provides Tier 1 advice and support for IAG's managers and employees on HR-related queries and processes.

You'll use your skills to draw insights from various case activity and reporting to identify and embed continuous improvements across People Services. This includes enhancing Tier 0 initiatives and designing and delivering process simplification to drive greater service outcomes.

A key to your success will be your ability to manage and lead change, both within and external to People Services, while proactively engaging with stakeholders to ensure the needs of the customer are met.

About You

As a successful candidate, you'll have extensive experience in a contact centre environment and proven leadership skills. You'll have significant experience managing HR-related matters, a process mindset, and the ability to demonstrate implementation and complex change into an existing operating model.

It would be highly regarded if you've worked in a large complex organisation in a service delivery role and can deliver benefits in a tiered service delivery model through expert stakeholder management.

What We Offer

  • Flexibility and support to live life to the full.
  • Meaningful recognition through an award-winning system.
  • Access up to 50% off home and motor insurance.
  • Community volunteer days and team volunteer activities.
  • Growth of your financial future with 13% superannuation as standard.
  • Welcome Back cash bonus when returning from parental leave.

We're committed to reconciliation in Australia for First Nations people and provide a safe and supportive work environment for all employees.

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