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Front Office Team Member

3 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $70,000

Job Title: Customer Service Representative

We are seeking a Front Office Receptionist to be the welcoming face of our park.

Your duties include but are not limited to:

  • Providing a high standard of customer service
  • Processing guest check-ins and outs
  • Accurately using the park booking system to make reservations and manage accounts
  • Coordinate with the Housekeeping team to track readiness of accommodation
  • Supply guests information regarding property and local areas of interest
  • Completing the day-to-day office administration
  • Maintain excellent relationships with the park teams, residents and guests
Requirements for Success

To be successful in this role you will have:

  • Previous Front Office experience within the hospitality industry
  • Passionate about delivering exceptional Guest experience
  • Proficient computer skills, including knowledge of RMS - essential
  • Excellent communication and interpersonal skills
  • Ability to handle cash transactions accurately
  • Strong organizational skills and attention to detail
  • Enthusiastic and positive attitude
  • Flexibility to work weekends, public holidays, and evenings as needed
  • Current drivers license essential
Benefits

Discounted accommodation at over 300 G'day Group holiday parks nationally

Discounts with our G'day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities