Front Office Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeDuty Full time $90,000 - $120,000

Job Overview:

The Front Office Duty Manager plays a pivotal role in ensuring seamless guest experiences across hotel operations. Reporting to senior management, this key position oversees the front office team, fostering collaboration and efficiency in daily tasks.

Key Responsibilities:

  • Lead a shift of front office professionals, driving effective communication and coordination with colleagues to guarantee uninterrupted guest services.
  • Develop and implement procedures for optimal front office performance, focusing on enhancing customer satisfaction and engagement.
  • Mentor and develop the front office team, promoting professional growth through continuous training and coaching.
  • Demonstrate exceptional customer service skills by proactively addressing guest requests and resolving issues promptly.
  • Ensure a safe working environment for staff members and guests alike, adhering to strict health and safety protocols.

Requirements:

  • A highly organized and proactive individual with strong leadership qualities and a passion for delivering exceptional results.
  • Prior experience in similar fast-paced roles within hotels or hospitality settings is highly valued.
  • Excellent time management skills combined with robust communication and customer service abilities are essential.
  • Able to work independently during overnight shifts and demonstrate a strong desire for career advancement and skill development.
  • A skilled problem-solver with the ability to resolve complex challenges quickly while maintaining high standards.
  • Previous experience with Property Management Systems (PMS) is strongly preferred.
  • Current certification in Responsible Service of Alcohol (RSA) and First Aid is mandatory.
  • A flexible schedule to accommodate rotating shifts, including weekends and public holidays, is required.

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