Front Office Team Member

1 week ago

Melbourne, Victoria, Australia beBeeCustomerFocused Full time $59,999 - $69,999

Key Role Overview

We are seeking a customer-focused hospitality professional to join our front office team. As the first point of contact for our guests, you'll play a vital role in delivering a welcoming experience and setting the tone for their stay.

Responsibilities:

  • Welcome guests with professionalism and warmth, ensuring a smooth arrival and departure
  • Handle reservations, billing, and guest requests with accuracy and attention to detail
  • Answer calls and coordinate services such as transport and luggage support
  • Share local knowledge and recommendations to enhance the guest experience
  • Support the front office team with portering and daily operations as needed
  • Contribute to occupancy and revenue goals through effective upselling and guest engagement

Essential Skills and Qualifications:

  • A customer-first mindset, with the ability to stay calm and courteous in every interaction
  • Strong interpersonal and problem-solving skills
  • Comfortable working in a fast-paced environment with shifting priorities
  • A collaborative approach and willingness to support the wider team
  • Solid computer skills; experience with cloud-based systems is a plus
  • Flexibility to work across a rotating roster, including weekends, evenings, and public holidays

What You'll Gain:

This role offers an exciting opportunity to develop your skills and expertise in customer service, while contributing to the success of our team.

Ready to Apply?

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