Front Office Team Leader

5 days ago

Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

**About the Hotel**:
Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time **Front Office Team Leader** to join our team.

You will have the opportunity to work alongside knowledgeable and experienced professionals that will support your career growth and provide you with ongoing training and development. At Hotel Grand Chancellor we truly value our team members and their contributions, we believe in providing a supportive and fun environment.

**About you**:

- A Front Office professional looking for an exciting new position where your efforts and contributions are valued
- Have an enthusiastic, energetic, positive attitude and are a real people-person to ensure you are continuously inspiring the team
- Confident in all aspects of front office daily operations
- Efficient, hardworking and works well under pressure during busy periods
- Able to effectively lead a team whilst always demonstrating the highest standard of customer service
- Able to work a flexible, 7-day rotating roster including am/pm, nights, weekends and public holidays
- Able to work in Australia without restrictions

If you answered yes to the above, then this position will allow you the opportunity to show how amazing you are, and we want you on our team

**About the position**:

- Lead, motivate and inspire the team to reach common goals
- Continuously set new goals and recognise individual and team achievements
- Assume responsibility for all activities in the Front Office in the absence of senior personnel
- Greet and welcome all guests in a professional, prompt and friendly manner
- Provide guests with an accurate and efficient registration when checking in and out
- Ability to handle guest queries and report complaints in a timely and professional manner and follow up as required following correct procedures
- Liaise closely with all departments in the hotel, particularly Housekeeping and Food & Beverage to ensure information in relation to hotel events and any changes are communicated across all departments
- Assist with afterhours reservation enquiries
- Liaise with Housekeeping regarding early departures, extensions or late checkouts
- Deliver guest amenities
- Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported.

This role is offered on a permanent full-time basis and consists of a 7-day rotating roster. You will be required to work days, nights, weekends and public holidays. In return, we offer continuous support and development to progress your hotel management career, a fun and friendly team and a competitive salary with great perks and rewards.

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