Customer Service Operations Manager
2 days ago
**Novotel Brisbane South Bank: A Leader in Hospitality Excellence**
The Novotel Brisbane South Bank is a renowned hotel located in the heart of Brisbane's cultural precinct, offering award-winning service and accommodation to business and leisure clients. As our Reservations Supervisor, you will be an integral part of our team, collaborating with the Front Office team to provide exceptional guest experiences.
**Competitive Salary:** $60,000 - $80,000 per annum, depending on experience
Job Description:- We are seeking a highly skilled and motivated individual to lead our reservations team, ensuring seamless operations and exceeding customer expectations.
**Key Responsibilities:**
- Collaborate with the Front Office team to deliver efficient and professional service, ensuring a satisfying guest experience.
- Lead by example, sharing knowledge and skills with junior team members to drive growth and development.
- Identify opportunities for increased revenue and implement strategies to achieve key financial targets.
- Maintain accurate and up-to-date reservations in our PMS system, working closely with the Front Office team to ensure smooth communication.
**Requirements and Qualifications:**
- Proven experience in reservations, preferably with Opera PMS or Opera Cloud.
- Exceptional leadership and communication skills, with a passion for developing junior team members.
- Able to manage competing priorities and identify opportunities to create memorable guest experiences.
- Detailed-oriented, with a focus on accuracy and attention to detail.
**Benefits:**
- Award-winning team culture that values innovation and excellence.
- Fun and friendly work environment, with an 8.2/10 employee satisfaction score.
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Learn Your Way Academie.
- Opportunities for career growth and development within our property and across the world.
**Why Choose Accor?**
We are a global leader in hospitality, committed to diversity and inclusion. We welcome you as you are and offer reasonable adjustments to support your recruitment journey.
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