Reservations Supervisor

3 weeks ago


Brisbane, Queensland, Australia Accor Full time

**Reservations Supervisor Opportunity**

At Accor, we're seeking a skilled Reservations Supervisor to join our team. As a key member of our reservations department, you'll be responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.

**Key Responsibilities:**

  • Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
  • Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
  • Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
  • Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.

**Requirements:**

  • Previous experience in a reservations or front office role, preferably in a hotel environment.
  • Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
  • Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
  • Proficiency in reservation systems and Microsoft Office suite.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

**Join a dynamic team at Accor** and take your career to the next level. Apply now to become a part of our global hospitality family.



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