Reservations Supervisor
3 weeks ago
**Reservations Supervisor Opportunity**
At Accor, we're seeking a skilled Reservations Supervisor to join our team. As a key member of our reservations department, you'll be responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.
**Key Responsibilities:**
- Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
- Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
- Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
- Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.
**Requirements:**
- Previous experience in a reservations or front office role, preferably in a hotel environment.
- Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
- Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
- Proficiency in reservation systems and Microsoft Office suite.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
**Join a dynamic team at Accor** and take your career to the next level. Apply now to become a part of our global hospitality family.
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