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Customer Service and Team Administration Officer

2 months ago

Blackburn, Victoria, Australia Community Housing Ltd Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service and Team Administration Officer to join our team at Community Housing Ltd. As a key member of our front-line service, you will play a vital role in delivering exceptional customer service to our clients and stakeholders.

Your primary responsibilities will include providing a welcoming and supportive environment for our clients, responding to their queries and concerns, and providing administrative support to our team.

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a strong commitment to providing high-quality customer service.

Key Responsibilities
  • Provide exceptional customer service to clients and stakeholders
  • Respond to client queries and concerns in a timely and professional manner
  • Provide administrative support to the team, including data entry, filing, and other tasks as required
  • Develop and maintain positive relationships with clients and stakeholders
  • Contribute to the development and implementation of policies and procedures
Requirements
  • Relevant skills and experience in customer service and administration
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong commitment to providing high-quality customer service
  • Ability to develop and maintain positive relationships with clients and stakeholders
About Us

Community Housing Ltd is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

We are a collaborative team culture where every member plays a vital role in achieving our mission. We value diversity, equity, and inclusion, and are committed to creating a workplace that is safe, respectful, and supportive of all employees.