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Community Housing Advocate
1 month ago
Community Housing Ltd is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.
The RoleWe are seeking a Customer Service & Team Administration Officer to join our team in Blackburn, VIC. As a key member of our team, you will play an integral role in delivering exceptional customer service to current and prospective clients who may present via phone, email, or in person.
Your previous experience in liaising with a diverse range of vulnerable people will be highly regarded as you will be welcoming customers in person at our crisis entry point for our homelessness service.
In addition to providing a welcoming front desk service, you will also undertake various administrative tasks which may include; booking appointments, maintaining our database, scanning documents, contributing to various projects, and providing adhoc support to other teams as required.
Key Responsibilities- Liaise effectively with a diverse customer group with complex needs.
- Handle a high volume of work and prioritise effectively.
- Confidently liaise with various stakeholders including vulnerable people.
- Strong work ethic, willingness to learn, and a caring and empathetic nature.
- Ability to work independently and as an effective team member, with a commitment to participating in a supportive and collaborative team culture.
- Relevant skills and experience working on MS Office programs.
- Able to compose professional correspondence via email to internal and external stakeholders.
We offer a competitive salary, superannuation, salary packaging, and other benefits. You will also have the opportunity to grow your career across a range of teams and services within our organisation.