Food and Beverage Systems Administrator

7 days ago

Australia ICC Group Full time

About Us

The ICC Group is a leading hospitality organization that prioritizes innovation, operational efficiency, and exceptional guest experiences. We leverage technology and data to drive internal process improvements and enhance guest satisfaction.

The Role

As a Food and Beverage Systems Administrator, you will play a crucial role in maintaining, updating, and troubleshooting various software systems, including POS, in-room/table ordering, reservation management, food cost, and safety systems. This position is vital in driving operational efficiency, ensuring financial accuracy, and enhancing the overall guest experience.

Key Responsibilities

  • POS Management: Configure and maintain SwiftPOS to ensure promotional offers and menu accuracy.
  • In-Room & Table Ordering: Manage and troubleshoot OrderUp to ensure seamless service.
  • Reservation System: Optimize OpenTable settings and events to maximize table utilization.
  • Food Cost Management: Administer Cooking the Books to ensure financial accuracy.
  • Additional Systems: Oversee platforms such as Squisify, Tripleseat, and the RMS hotel system.
  • System Optimization: Collaborate with IT and vendors to identify and implement improvements.
  • Membership Loyalty Integration: Ensure a smooth connection between F&B systems and the membership loyalty platform.
  • AI Committee Participation: Actively contribute to discussions on AI-driven improvements.

Requirements

  • Strong technical proficiency in managing and troubleshooting food and beverage systems (POS, reservation, cost control, etc.).
  • Experience or familiarity with loyalty systems and their integration.
  • Financial acumen, with an understanding of cost control principles.
  • Excellent communication and problem-solving skills, with a collaborative approach.
  • RSA/RCG accreditation, relevant food safety certifications, and a current driver's license.
  • Previous experience in hospitality or food and beverage is a plus, but not essential.
  • Enthusiasm for AI and exploring new technological advancements.

Why Join Us?

  • Be part of a dynamic and innovative hospitality group that values technology and forward-thinking.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • Competitive remuneration package.

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