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Retail Food Supervisor

2 months ago

Australia Compass Group Pty Limited Full time

Job Summary: We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Compass Group Pty Limited. As a Food and Beverage Supervisor, you will be responsible for assisting the Retail Manager with day-to-day operations across our outlets, with a focus on delivering exceptional customer service and leading a high-performing team.

About the Role:

  • Assist the Retail Manager in coordinating the front of house team's daily operations, ensuring seamless service delivery and high customer satisfaction.
  • Lead the team to deliver exceptional, prompt, and friendly service, consistently meeting or exceeding customer expectations.
  • Develop and implement strategies to optimize team performance, increase revenue, and improve productivity.
  • Address guest feedback in a timely manner, ensuring all customers have a positive experience.
  • Consistently follow safety guidelines and report any hazards, near misses, or accidents to appropriate personnel.

Requirements:

  • Demonstrated previous experience in a similar restaurant or retail environment, with a proven track record of leading a team and driving business results.
  • Excellent communication and leadership skills, with the ability to confidently lead team briefing sessions and motivate team members.
  • Good knowledge of the Melbourne food and beverage scene, with a passion for delivering exceptional customer experiences.
  • Experience with an online booking system and a current Responsible Service of Alcohol (RSA) certificate.
  • Well-groomed and professional in appearance, with attention to detail and a commitment to delivering high-quality service.

What We Offer:

  • Great rostering flexibility, with a focus on delivering a positive work-life balance.
  • Opportunities for career growth and development, with training support and professional development within one of the biggest global hospitality businesses.
  • A commitment to minimising food waste and single-use plastic, with a focus on sustainability and social responsibility.