Professional IT Support Specialist
3 weeks ago
Role Overview
At Professional Search Group, we are seeking a skilled Level 1/2 Service Desk Officer to join our client's IT support team.
About the Role
As a Level 1/2 Service Desk Officer, you will be the first point of contact for our clients' technical queries and issues. Your primary responsibility will be to provide first-level technical support, troubleshooting, and resolving IT-related queries and issues.
Key Responsibilities
- Provide first-level technical support to end-users.
- Troubleshoot and resolve IT-related queries and issues.
- Assist with Windows AD, Users and Computers, Security Permissions, and Group Policy.
- Document and track support requests.
- Collaborate with the IT team to find solutions.
Requirements
- A strong customer focus and a passion for helping others.
- Previous experience in a similar role.
- Basic knowledge of Microsoft 365 and Windows AD.
- Intermediate Level 1 ICT troubleshooting skills.
- Excellent communication and professional phone manners.
- The ability to prioritize tasks to meet SLAs.
About Us
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.
What We Offer
- Ongoing career development opportunities.
- A supportive and collaborative team environment.
- Competitive compensation package.
How to Apply
To be considered for this role, please submit your CV today by clicking the Apply button or directly to perthIT@psgaus.
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