Professional IT Support Specialist

3 weeks ago


Perth, Western Australia Professional Search Group Full time

Role Overview

At Professional Search Group, we are seeking a skilled Level 1/2 Service Desk Officer to join our client's IT support team.

About the Role

As a Level 1/2 Service Desk Officer, you will be the first point of contact for our clients' technical queries and issues. Your primary responsibility will be to provide first-level technical support, troubleshooting, and resolving IT-related queries and issues.

Key Responsibilities

  • Provide first-level technical support to end-users.
  • Troubleshoot and resolve IT-related queries and issues.
  • Assist with Windows AD, Users and Computers, Security Permissions, and Group Policy.
  • Document and track support requests.
  • Collaborate with the IT team to find solutions.

Requirements

  • A strong customer focus and a passion for helping others.
  • Previous experience in a similar role.
  • Basic knowledge of Microsoft 365 and Windows AD.
  • Intermediate Level 1 ICT troubleshooting skills.
  • Excellent communication and professional phone manners.
  • The ability to prioritize tasks to meet SLAs.

About Us

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

What We Offer

  • Ongoing career development opportunities.
  • A supportive and collaborative team environment.
  • Competitive compensation package.

How to Apply

To be considered for this role, please submit your CV today by clicking the Apply button or directly to perthIT@psgaus.



  • Perth, Western Australia Professional Search Group Full time

    At Professional Search Group, we are seeking a dedicated IT Support Specialist to provide critical IT solutions to clients. The ideal candidate will have strong technical skills in Microsoft 365, Azure AD, and virtual machines, with excellent troubleshooting and problem-solving abilities.Key Responsibilities:Provide advanced technical support to clients via...

  • IT Support Specialist

    2 weeks ago


    Perth, Western Australia Professional Search Group Full time

    Job DescriptionOur client, a dynamic and customer-centric tech firm in Perth's Western suburbs, is seeking an ambitious IT Support Specialist to join their team.The Role:As a key member of the IT support team, you will provide first-level technical assistance to end-users, troubleshoot and resolve IT-related queries and issues, and collaborate with the IT...


  • Perth, Western Australia Professional Search Group Full time

    Job DescriptionThe Professional Search Group is seeking a highly skilled Senior IT Support Specialist to join their team. This role is crucial to ensuring the smooth operation of their clients' IT infrastructure, providing expert support across a variety of systems.The RoleProvide advanced support and troubleshooting for Azure environments, including virtual...


  • Perth, Western Australia Professional Search Group Full time

    Job OverviewWe are seeking an experienced Senior IT Support Specialist to join our team in the heart of Perth's Western suburbs.This is a fantastic opportunity for a skilled professional to provide top-notch technical support and contribute to the growth and success of our ambitious and customer-centric company.


  • North Perth, Western Australia Professional Search Group Full time

    Job DescriptionThe ClientWe are seeking a skilled Technical Support Specialist to join our team at Professional Search Group. Our client is a rapidly growing Managed Service Provider that values exceptional customer service and technical expertise.The RoleYou will provide 1st and 2nd line support to a variety of companies across the Perth metro area, with...


  • Perth, Western Australia Professional Search Group Full time

    Company OverviewWe are a dynamic and ambitious IT solutions provider based in Perth's Western suburbs. Our team is committed to delivering exceptional service to our clients, and we're seeking a skilled Technical Support Specialist to join our ranks.


  • North Perth, Western Australia Professional Search Group Full time

    Job DescriptionThe ClientWe are seeking a skilled Technical Support Specialist to join our team at Professional Search Group. Our client is a young, rapidly growing Managed Service Provider that is quickly establishing itself as an employer of choice.The RoleYou will provide 1st and 2nd line support to a variety of companies across the Perth metro area. As...


  • Perth, Western Australia Professional Search Group Full time

    IT Support Specialist RoleOur client, a dynamic and customer-centric tech firm based in Perth's Western suburbs, is seeking an experienced IT Support Specialist to join their growing team.About the CompanyThe company is an ambitious organization committed to delivering exceptional IT solutions. Their innovative and collaborative work environment makes them...


  • Perth, Western Australia Professional Search Group Full time

    Job OverviewWe are seeking an experienced IT Support Specialist to join our client's team in Perth's Western suburbs.

  • IT Support Specialist

    4 weeks ago


    Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk TechnicianJob Summary:We are seeking a highly skilled and customer-focused Service Desk Technician to join our team at Professional Search Group. As a Service Desk Technician, you will be responsible for providing first-level technical support to end-users, troubleshooting and resolving IT-related queries and issues, and collaborating...

  • IT Support Specialist

    1 month ago


    Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk TechnicianJob Summary:We are seeking a highly skilled and customer-focused Service Desk Technician to join our team at Professional Search Group. As a Service Desk Technician, you will be the first point of contact for our clients, providing technical support and assistance with their day-to-day IT needs.Key Responsibilities:Provide...

  • IT Support Specialist

    3 weeks ago


    Perth, Western Australia Professional Search Group Full time

    **Job Summary**The Professional Search Group is seeking a skilled Service Desk Technician to join their team. This role is ideal for individuals with a strong customer focus and a passion for helping others.**Key Responsibilities**Provide first-level technical support to end-users, ensuring efficient issue resolution and a high level of customer...


  • Perth, Western Australia Professional Search Group Full time

    **Job Summary:**We are seeking an experienced IT Support Professional to join our team as a Level 1/2 Service Desk Officer.About Us:Our client is a dynamic and customer-focused company based in Perth's Western suburbs, providing top-notch IT solutions to its clients.The Role:As a Level 1/2 IT Support Professional, you will be the first point of contact for...


  • Perth, Western Australia Zone IT Solutions Full time

    About the Role:We are seeking a skilled IT Support Specialist to join our team at Zone IT Solutions. As a Field Technician, you will be responsible for performing on-site installations, maintenance, and repairs of various hardware and systems to ensure optimal functionality for our customers.Key Responsibilities:Provide technical support for end-user...


  • Perth, Western Australia Professional Search Group Full time

    Job Title: Senior IT Systems SpecialistOur client, a prominent player in the IT sector, is seeking a skilled and experienced Senior IT Systems Specialist to join their team. This is an exciting opportunity to showcase your technical expertise and provide IT support to a number of high-profile organizations.About the Role:As a Senior IT Systems Specialist,...


  • Perth, Western Australia Professional Search Group Full time

    About the RoleWe are seeking a skilled and customer-focused Tech Support Specialist to join our team in Perth's Western suburbs. As a key member of our IT support team, you will be responsible for providing first-level technical assistance to end-users.Responsibilities:Provide exceptional technical support to clients via phone or email.Troubleshoot and...


  • Perth, Western Australia Professional Search Group Full time

    Job DescriptionWe are seeking an experienced Change Management Specialist to join our team at Professional Search Group.The ideal candidate will have a proven track record of delivering ERP implementation and management strategy, with a strong background in stakeholder management and change strategy documentation.Key responsibilities will include:Developing...


  • Perth, Western Australia Professional Search Group Full time

    Professional Search Group is seeking an experienced Financial Receivables Specialist to join a leading Mining Company in Perth's CBD area on a Full-Time Permanent Basis. We are working in partnership with our client to find the ideal candidate to assist with managing the company's receivables, ensuring timely and accurate invoicing, and collection of...


  • Perth, Western Australia Professional Search Group Full time

    Job Summary:Professional Search Group is seeking a highly skilled Cybersecurity Specialist to join their team. The ideal candidate will have expertise in Microsoft Sentinel, Microsoft Defender XDR, and data management.Key Responsibilities:• Deploy, configure, and manage Microsoft Sentinel• Integrate and monitor Microsoft Defender XDR• Set up and manage...


  • Perth, Western Australia Professional Search Group Full time

    Job SummaryWe are seeking an experienced Payroll Process Improvement Specialist to join our team at Professional Search Group. The ideal candidate will have a strong background in payroll process optimization and automation, with a proven track record of improving efficiency and reducing costs.Key Responsibilities:Proactively identify areas for improvement...