IT Support Specialist
1 month ago
At Professional Search Group, we are seeking a dedicated IT Support Specialist to provide critical IT solutions to clients. The ideal candidate will have strong technical skills in Microsoft 365, Azure AD, and virtual machines, with excellent troubleshooting and problem-solving abilities.
Key Responsibilities:
- Provide advanced technical support to clients via phone, email, and remote desktop.
- Troubleshoot and resolve complex technical issues related to Microsoft 365, Azure AD, and virtual machines.
- Escalate complex issues to third-party vendors or higher-level support teams.
- Document incident resolution processes and knowledge base articles.
- Participate in on-call rotations for after-hours support.
Requirements:
- Strong technical skills in Microsoft 365, Azure AD, and virtual machines.
- Excellent troubleshooting and problem-solving abilities.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
About Us:
As a professional search group, we are committed to delivering exceptional IT support services to clients, with a dynamic and collaborative work environment.
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