Senior IT Systems Specialist
4 weeks ago
Our client, a prominent player in the IT sector, is seeking a skilled and experienced Senior IT Systems Specialist to join their team. This is an exciting opportunity to showcase your technical expertise and provide IT support to a number of high-profile organizations.
About the Role:As a Senior IT Systems Specialist, you will be a key player in ensuring the smooth functioning of the IT help desk and delivering efficient technical support to end-users. Your responsibilities will include:
- Responding to escalated technical issues from Level 1/2 support and resolving them promptly to minimize downtime and disruptions.
- Providing hands-on support for hardware and software issues, including desktops, laptops, printers, and peripherals.
- Troubleshooting network-related problems and assisting with network configurations.
- Assisting in the setup, installation, and maintenance of IT equipment and systems.
- Collaborating with cross-functional teams to identify and address underlying technical challenges.
- Documenting all support activities, solutions, and best practices for knowledge sharing.
- Ensuring adherence to company policies and information security protocols.
To excel in this role, you should possess the following qualifications and skills:
- Proven experience as a Level 3 Engineer or a similar technical support role within the IT industry.
- Deep knowledge of IT systems, hardware, software, and network components.
- Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
- Experience using ticketing systems and remote support tools.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Exceptional problem-solving abilities and a proactive attitude.
- Relevant certifications such as Cisco CCNA, Microsoft Certified Professional, etc., will be advantageous.
We are looking for a motivated and experienced Senior IT Systems Specialist to join our team. If you have a passion for IT and a desire to work with a dynamic team, please submit your application today.
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