IT Support Specialist
3 weeks ago
Job Title: Service Desk Technician
Job Summary:
We are seeking a highly skilled and customer-focused Service Desk Technician to join our team at Professional Search Group. As a Service Desk Technician, you will be the first point of contact for our clients, providing technical support and assistance with their day-to-day IT needs.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve IT-related queries and issues in a timely and efficient manner.
- Assist with Microsoft 365, SharePoint, Exchange, and Azure AD.
- Document and track support requests using our ticketing system.
- Collaborate with the IT team to find solutions and improve processes.
Requirements:
- A strong customer focus and a passion for helping others.
- Previous experience in a similar role.
- Basic knowledge of Microsoft 365 and Windows AD.
- Intermediate Level 1 ICT troubleshooting skills.
- Excellent communication and professional phone manners.
- The ability to prioritize tasks to meet SLAs.
- A desire to learn and grow into more senior roles.
- Strong documentation and independent work skills.
What We Offer:
- Ongoing career development opportunities.
- A supportive and collaborative team environment.
- Competitive compensation package.
- Convenient location in Perth's Western suburbs.
How to Apply:
To be considered for this role, please submit your CV in Word format to perthIT@psgaus.
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