IT Support Specialist
1 month ago
About the Role:
We are seeking a skilled IT Support Specialist to join our team at Zone IT Solutions. As a Field Technician, you will be responsible for performing on-site installations, maintenance, and repairs of various hardware and systems to ensure optimal functionality for our customers.
Key Responsibilities:
- Provide technical support for end-user computing infrastructure, including desktops, laptops, monitors, printers, Skype/MS Teams telephony, and peripherals.
- Offer touch services to resolve issues related to Wintel, Networking, Storage, Audio Visual Systems, Video Conferencing facilities, and other devices.
- Coordinate activities with other suppliers to resolve incidents or service requests.
- Support controlled shutdown and activities affecting computer rooms.
- Assist other suppliers in maintaining network-attached printers and multi-function devices (MFDs).
- Help with end-user configuration of new MFDs or additional printing peripherals.
- Facilitate access for approved external personnel to site computer rooms with restricted access.
- Perform scheduled recurring activities, including physical and environmental checks, rolling desktop asset audits, reboots, power cycling, and providing IT supplier escort or onsite assistance.
Requirements:
- Strong knowledge of Wintel, Networking, Storage, Audio Visual Systems, and Video Conferencing facilities.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Valid employee ID proof or government-issued ID proof for visiting client locations.
- Maintain a company vehicle or ensure windscreen cleanliness to meet customer site safety requirements.
Benefits:
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Us:
Zone IT Solutions is an Australian-based recruitment company specializing in Digital, ERP, and larger IT Services. We deliver flexible, efficient, and collaborative solutions to organizations requiring IT expertise. Our agile, agnostic, and flexible approach helps clients source the IT expertise they need. With offices in Melbourne, Sydney, and India, we strive to make a positive impact in the communities we serve.
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