IT Support Specialist

1 day ago


Perth, Western Australia Professional Search Group Full time
Job Description

Our client, a dynamic and customer-centric tech firm in Perth's Western suburbs, is seeking an ambitious IT Support Specialist to join their team.

The Role:

As a key member of the IT support team, you will provide first-level technical assistance to end-users, troubleshoot and resolve IT-related queries and issues, and collaborate with the IT team to find solutions.

Your responsibilities include:

  • Providing expert technical support to clients.
  • Troubleshooting and resolving complex IT-related issues.
  • Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
  • Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
  • Documenting and tracking support requests.

Your skills:

  • A strong passion for delivering excellent customer service.
  • Previous experience in a similar role.
  • Advanced knowledge of Microsoft 365 and Windows AD.
  • Exceptional ICT troubleshooting skills.
  • Excellent communication and professional phone manners.
  • The ability to prioritize tasks to meet SLAs.
  • A desire to learn and grow into more senior roles.
  • Strong documentation and independent work skills.

What We Offer

  • Ongoing career development opportunities.
  • A supportive and collaborative team environment.
  • Competitive compensation package: $60,000 - $80,000 per annum.
  • Convenient location in Perth's Western suburbs.


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