IT Support Specialist
1 day ago
Our client, a dynamic and customer-centric tech firm in Perth's Western suburbs, is seeking an ambitious IT Support Specialist to join their team.
The Role:
As a key member of the IT support team, you will provide first-level technical assistance to end-users, troubleshoot and resolve IT-related queries and issues, and collaborate with the IT team to find solutions.
Your responsibilities include:
- Providing expert technical support to clients.
- Troubleshooting and resolving complex IT-related issues.
- Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
- Documenting and tracking support requests.
Your skills:
- A strong passion for delivering excellent customer service.
- Previous experience in a similar role.
- Advanced knowledge of Microsoft 365 and Windows AD.
- Exceptional ICT troubleshooting skills.
- Excellent communication and professional phone manners.
- The ability to prioritize tasks to meet SLAs.
- A desire to learn and grow into more senior roles.
- Strong documentation and independent work skills.
What We Offer
- Ongoing career development opportunities.
- A supportive and collaborative team environment.
- Competitive compensation package: $60,000 - $80,000 per annum.
- Convenient location in Perth's Western suburbs.
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