IT Support Professional
5 days ago
**Job Summary:**
We are seeking an experienced IT Support Professional to join our team as a Level 1/2 Service Desk Officer.
About Us:
Our client is a dynamic and customer-focused company based in Perth's Western suburbs, providing top-notch IT solutions to its clients.
The Role:
As a Level 1/2 IT Support Professional, you will be the first point of contact for our clients' technical queries and issues. Your responsibilities will include providing first-level technical support, troubleshooting and resolving IT-related queries, and collaborating with the IT team to find solutions.
Your Skills and Qualifications:
- A strong customer focus and passion for helping others
- Previous experience in a similar role
- Basic knowledge of Microsoft 365 and Windows AD
- Intermediate Level 1 ICT troubleshooting skills
- Excellent communication and professional phone manners
- The ability to prioritize tasks to meet SLAs
- A desire to learn and grow into more senior roles
- Strong documentation and independent work skills
- Availability to work Monday - Friday, 8:30 am - 5 pm
What We Offer:
- Ongoing career development opportunities
- A supportive and collaborative team environment
- Competitive compensation package ($65,000 - $80,000 per annum)
- Convenient location in Perth's Western suburbs
How to Apply:
Please submit your CV in Word format by clicking the Apply button or by contacting us directly.
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