IT Support Specialist

2 weeks ago


Perth, Western Australia Professional Search Group Full time

Job Title: Service Desk Technician

Job Summary:

We are seeking a highly skilled and customer-focused Service Desk Technician to join our team at Professional Search Group. As a Service Desk Technician, you will be responsible for providing first-level technical support to end-users, troubleshooting and resolving IT-related queries and issues, and collaborating with the IT team to find solutions.

Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve IT-related queries and issues in a timely and efficient manner.
  • Collaborate with the IT team to find solutions and escalate complex issues.
  • Document and track support requests using our ticketing system.

Requirements:

  • Strong customer focus and a passion for helping others.
  • Previous experience in a similar role.
  • Basic knowledge of Microsoft 365 and Windows AD.
  • Intermediate Level 1 ICT troubleshooting skills.
  • Excellent communication and professional phone manners.
  • The ability to prioritize tasks to meet SLAs.

What We Offer:

  • Ongoing career development opportunities.
  • A supportive and collaborative team environment.
  • Competitive compensation package.
  • Convenient location in Perth's Western suburbs.

How to Apply:

Submit your CV today by clicking the Apply button or directly to our email address.



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