Customer Claims Resolution Specialist

1 month ago


Sunshine, Australia Youi Full time

About the Role

This position plays a crucial role in delivering an exceptional customer experience, particularly during critical moments following an insured event.

As the primary point of contact, you will be responsible for initiating and navigating the claims process with utmost efficiency and empathy.

You will act as a liaison between customers and service providers, ensuring seamless communication and resolving issues in a mutually beneficial manner.

The ideal candidate will possess excellent customer service skills, effective communication abilities, and problem-solving expertise to thrive in a fast-paced environment.

Key Responsibilities:

  • Initial assessment and prompt resolution of customer queries and concerns.
  • Effective communication with customers and internal stakeholders to ensure timely claims processing.
  • Identification and implementation of solutions to complex problems, ensuring win-win outcomes.
  • Maintenance of accurate records and documentation throughout the claims lifecycle.

What You'll Bring:

  • A proven background in customer-facing roles, with a strong focus on empathetic service delivery.
  • Excellent verbal and written communication skills, with the ability to adapt to diverse situations.
  • Proven problem-solving skills, with the capacity to navigate complex scenarios and find innovative solutions.
  • A high level of emotional intelligence, enabling you to provide empathetic support to customers during stressful periods.

We Offer:

  • A competitive salary of $80,000 - $110,000 per annum, commensurate with experience.
  • A generous annual leave package, including 22 days of paid leave and additional volunteer leave.
  • Ongoing career development opportunities, including induction training and professional growth initiatives.
  • A range of employee benefits, including access to an onsite barber, brow bar, and massage services.
  • A dynamic work environment that fosters collaboration, creativity, and continuous learning.

About Us:

Youi is a pioneering insurance company dedicated to revolutionizing the industry through exceptional customer service. Our team is passionate about providing a better experience for our clients, and we're seeking like-minded individuals to join our mission.

Why Youi?

We value authenticity, hard work, and a passion for delivering outstanding results. Our commitment to being a fantastic company to work for and providing top-notch service to our clients drives our success. If you're looking for a challenging yet rewarding role, we invite you to explore this opportunity further.



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