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Claims Resolution Specialist

1 month ago

Sunshine, Australia Youi Full time

About the Role

  • Negotiate liability with various third parties, ensuring accurate and timely resolutions.
  • Deliver outstanding customer service by quickly finalising third-party claims.
  • Maintain a strong focus on quality and compliance in all client interactions.
  • Investigate accidents, determine liability, and negotiate settlements with confidence.

What We Value in Our Team Members:

  • PASSION for delivering exceptional customer experiences.
  • SKILLS in negotiation and communication.
  • Strong time management skills.
  • A willingness to learn and adapt with a team player mindset.
  • Previous experience in debt collection, paralegal, or insurance (highly regarded).

Don't tick every box? Don't worry. We value transferable skills and encourage you to apply.

What We Offer:

  • Permanent full-time position with competitive salary + incentive component ($80,000 - $110,000 AUD p.a.).
  • Career progression opportunities prioritizing internal promotions.
  • 22 Days Annual Leave, plus volunteer leave and yearly Salary Reviews.
  • Paid induction training and ongoing career development.
  • Onsite facilities including barber, brow bar, and massage therapist.
  • Gaming room and free use of the Youi Bicycle Fleet.
  • Regular fitness classes including boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness sessions.
  • Free skin checks, flu jabs, and wealth mastery sessions.
  • Onsite car detailing service.
  • Discounted insurance products.
  • Great work-life balance with set start and finish times.
  • Casual dress code.

About Youi:

At Youi, we redefine insurance, and our team is as diverse as our approach. With over 2200 employees, we continue to grow, delivering exceptional insurance solutions across various products and channels. Our values—dynamic, human-focused, honest, and passionate—shape a culture that stands out. Join us and be part of a team making a difference in the insurance industry.