Catastrophe Claims Specialist

2 days ago


Sunshine Coast, Australia Youi Full time

**About the Role**

We are seeking a Catastrophe Claims Specialist to play a pivotal role in shaping our reputation and relationships with clients and service providers.

This position involves handling and processing insurance claims related to catastrophic events, ensuring accuracy and efficiency. The successful candidate will be responsible for communicating with customers in a compassionate and professional manner, providing support and guidance throughout the claims process.

The role requires strong problem-solving skills and sound decision-making capabilities. The ideal candidate will be skilled at multitasking and thriving in high-pressure environments.

Key Responsibilities:

  • Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency.
  • Communicate with customers in a compassionate and professional manner, providing support and guidance throughout the claims process.
  • Investigate and assess the extent of damage, loss, or injury to determine coverage and liability.
  • Collaborate with internal teams, adjusters, and external partners to facilitate the claims resolution process.
  • Keep detailed records and documentation of claims activities and communications.
  • Maintain up-to-date knowledge of insurance policies, regulations, and industry trends.
  • Provide timely updates to customers on the status of their claims and answer any inquiries they may have.
  • Ensure compliance with company policies, procedures, and ethical standards.

About You:

  • Exceptional verbal and written communication skills, with the ability to effectively present and articulate information.
  • Experience in administration, with high attention to detail.
  • Skilled at multitasking and thriving in high-pressure environments.
  • Strong problem-solving skills and sound decision-making capabilities.
  • Familiarity with case or portfolio management is a plus.

What We Offer:

  • A competitive salary of approximately **$70,000 - $90,000 per annum**, depending on experience.
  • Career progression opportunities – our philosophy is to promote from within.
  • Ongoing training opportunities.
  • A fun & high-performance culture with smart business casual dress & regular social events.
  • Loads of employee benefits through our award-winning Yourlife program.


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