Claims Advisor

4 weeks ago


Sunshine Coast, Australia Youi Full time

We are seeking a Claims Advisor to join our team at our Sippy Downs Head Office location. As a key member of our claims team, you will play a crucial role in delivering exceptional customer service and ensuring that our customers have a positive experience throughout the claims process.

In this dynamic and fast-paced environment, you will be responsible for managing your own portfolio of claims, providing excellent communication and problem-solving skills to ensure successful outcomes for both our customers and Youi.

The ideal candidate will have exceptional oral and written communication skills, with the ability to effectively present and articulate information. They will also have experience in administration, with high attention to detail, and be skilled at multitasking and thriving in high-pressure environments.

We offer a competitive salary of AU$80,000 per annum, plus benefits including 22 days annual leave, volunteer leave, and annual salary reviews. Our comprehensive training program will equip you with the skills and knowledge needed to excel in this role.

Key Responsibilities:

  • Manage your own portfolio of claims
  • Provide exceptional customer service and communicate effectively with customers, service providers, and assessors
  • Problem-solve and negotiate to achieve successful outcomes for both customers and Youi
  • Meet performance targets and KPIs

Requirements:

  • Exceptional oral and written communication skills
  • Experience in administration with high attention to detail
  • Skilled at multitasking and thriving in high-pressure environments
  • Strong problem-solving skills and sound decision-making capabilities

Benefits:

  • Competitive salary of AU$80,000 per annum
  • 22 days annual leave, volunteer leave, and annual salary reviews
  • Comprehensive training program
  • Career progression opportunities
  • Ongoing career development

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