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Claims Care Catastrophe Advisor

2 months ago

Sunshine Coast, Australia Youi Full time

Join our dynamic team as a Catastrophe Claims Advisor to play a pivotal role in shaping Youi’s reputation and relationships. As the key point of contact for clients and service providers, you'll apply your strong problem-solving and communication skills to ensure positive claims experiences related to catastrophes. 

This role will see you tackle diverse challenges alongside a supportive team that values customer satisfaction and creative solutions. Embrace this opportunity to make an impact and apply now.

Responsibilities:

  • Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency.
  • Communicate with customers in a compassionate and professional manner, providing support and guidance throughout the claims process.
  • Investigate and assess the extent of damage, loss, or injury to determine coverage and liability.
  • Collaborate with internal teams, adjusters, and external partners to facilitate the claims resolution process.
  • Keep detailed records and documentation of claims activities and communications.
  • Maintain up-to-date knowledge of insurance policies, regulations, and industry trends.
  • Provide timely updates to customers on the status of their claims and answer any inquiries they may have.
  • Ensure compliance with company policies, procedures, and ethical standards.

 A bit about you:

  • Exceptional verbal and written communication skills, with the ability to effectively present and articulate information
  • Experience in administration, with high attention to detail
  • Skilled at multitasking and thriving in high-pressure environments
  • Strong problem-solving skills and sound decision-making capabilities
  • Familiarity with case or portfolio management is a plus

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

Why Youi?

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our exceptional customer service, which is a result of the kinds of people we employ. We value great personalities – individuals who are not afraid to be themselves and who believe that hard work should be well rewarded. We have observed our entry-level advisors moving across various business departments, including Marketing, IT, Finance, and more. Everyone’s Youi journey is different; however, if you’re hungry, curious, and resilient, you can pave the way to success. Become a part of our success story today.

What We Offer:

  • Permanent full-time position with a competitive salary
  • Career progression opportunities – our philosophy is to promote from within
  • Ongoing training opportunities
  • Fun & high-performance culture with smart business casual dress & regular social events
  • Loads of employee benefits through our award-winning Yourlife program

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story.