Customer Service Champion
4 weeks ago
About Dyson
Dyson is a leading company in the AU, renowned for its innovative products and exceptional customer experience. As a Customer Service Champion, you will be part of a rapidly growing team that values employee satisfaction and development.
The estimated salary for this role is $80,000 - $100,000 per year, depending on experience. This includes generous product discounts, additional paid annual leave, and ongoing learning and development opportunities.
Key Responsibilities
- Investigate and manage complaints end to end as the go-to escalation point across multiple contact channels within Customer Service.
- Expertly sell Dyson technology via price match and exclusive offer lines.
- Support frontline team members with product and process knowledge as a subject matter expert.
Requirements
- Prior call centre experience.
- Strong analytical and decision-making skills.
- Ability to resolve conflicts and solve problems effectively.
About You
To excel in this role, you must have a passion for delivering exceptional customer service, driven by a determination to exceed expectations. A genuine love for connecting with people and engaging in meaningful conversations with customers is essential.
Benefits
- Competitive salary.
- Generous product discounts.
- Additional paid annual leave.
- Ongoing learning and development opportunities.
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