Broker Relationship Manager
1 week ago
The Business Development Advisor role is a dynamic opportunity to develop and maintain operational relationships with key stakeholders in the insurance industry. As a Business Development Advisor, you will be responsible for building and maintaining collaborative partnerships with a dedicated panel of brokers and working closely with underwriting, claims, and credit teams to deliver customer-focused service, support, and issue resolution.
This role requires the ability to set objectives with higher-opportunity brokers and manage all broker activities to ultimately deliver GWP retention, profitable growth, and broker satisfaction.
Key Responsibilities:
- Build and maintain operational relationships with key staff in broker panel offices (in line with established service and value propositions) and develop an appropriate understanding of each broker's business
- Develop SMART objectives and related activities that focus on the achievement of retention, growth, and satisfaction
- Coordinate, prioritise, and manage activities to maximise outcomes
- Resolve broker queries and requests delivering responsive quality outcomes giving consideration to broker and internal needs, objectives, and constraints
- Prospect to identify and qualify new business opportunities
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