Broker Support Manager

2 weeks ago

Sydney, New South Wales, Australia Connective Broker Services Full time

**The Business**

Connective is Australia's largest and most innovative mortgage and asset finance aggregator and the preferred choice for leading brokers. With award winning products, our unparalleled proprietary software and exceptional customer support, we are driven to be the business partner that brokers can't imagine doing business without. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

Our sales team play a key role in Connective's success story and our Broker Support team are going from strength to strength. As a result, we have an excellent opportunity available to join our New South Wales team as a Broker Support Manager.

**The Role**

The Broker Support Manager is the primary interface between brokers, lenders and Connective. This role ensures that all brokers are equipped with the tools, training and support they need to grow their business through Connective.

Within a supportive team you will be accountable for the following responsibilities:

- Inducting all new brokers into Connective with emphasis on our award-winning software, Mercury Nexus
- Providing on the ground support and facilitating a smooth onboarding process
- Building strong relationships with brokers based on a thorough understanding of their business
- Identifying opportunities to enable broker success through our Connective product and service offerings
- Facilitating, attending and hosting events as required
- Encouraging and facilitating broker attendance at Connective events
- Developing high levels of positive engagement and broker retention

**The Person**

As an exceptional customer support professional, you pride yourself on exceeding your customer's expectations and providing them with solutions to help their business grow and prosper. You enjoy sales, especially in a consultative and collaborative way, and have the interpersonal and influencing skills to support this.

You will also have:

- A proven record in developing relationships and sales
- Experience within the mortgage broking, third party banking or finance industry
- Experience working with a CRM
- Outstanding communication skills and a collaborative style
- Strong influencing and problem solving skills
- Ability to travel to broker meetings and events within designated portfolio

**The Benefits**

As a valued part of the Connective team, you will be rewarded with:

- attractive remuneration package including a target incentive bonus
- a wide range of benefits to support and reward you
- social and relaxed atmosphere within a supportive team culture
- progressive leave policies including birthday, study and parental leave.

**To Apply**

To apply, please click on the below link.

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