Claims Resolution Specialist

6 days ago


North Lakes, Queensland, Australia Auto & General Full time
Claims Consultant Role

At Auto & General, we're seeking a skilled Claims Consultant to join our team. As a Claims Consultant, you'll play a critical role in delivering exceptional claims service, ensuring that our customers receive the best possible outcome.

Key Responsibilities:
  • Claims Portfolio Management: Manage a portfolio of recoveries claims, where a TPI claim number has been provided and liability has been accepted.
  • Recovery Maximisation: Maximise the recovery amount received on each claim, leveraging available tools and resources to optimise contact productivity with TPIs.
  • Claims Triage and Coordination: Effectively manage and triage claims through coordination, communication, and prioritisation of activity between Recoveries, customers, TPIs, and service providers.
  • Outbound Calls and Correspondence: Manage outbound calls to TPIs to chase recovery payments that are due and confirm liability and policy obligations, as well as manage inbound correspondence from TPIs on undisputed claims.
  • Litigation and Commercial Impacts: Instigate litigation where appropriate, considering the broader commercial impacts and ensuring that our customers receive the best possible outcome.

We're looking for a skilled and experienced Claims Consultant who can bring their expertise to our team. If you're passionate about delivering exceptional claims service and have a strong background in insurance recovery, we'd love to hear from you.



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