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Claims Resolution Specialist

2 months ago


North Lakes, Queensland, Australia Auto & General Full time

Job Summary: As a Claims Consultant at Auto & General, you will play a critical role in delivering exceptional claims service to our customers. Your expertise in determining policy coverage, investigating, evaluating, and negotiating assigned cases will be essential in ensuring a smooth and satisfactory experience for our policyholders.

Key Responsibilities:

  • Manage a portfolio of liability files to ensure timely and effective resolution of claims.
  • Assess liability and recovery potential to make informed decisions on claim settlements.
  • Negotiate with third parties and insurers to secure the best possible outcomes for our customers.
  • Apply sound judgment and attention to detail to assess liability and make recommendations for claim resolution.
  • Develop and maintain strong relationships with customers, third-party providers, and internal stakeholders to ensure seamless communication and collaboration.
  • Stay up-to-date with regulatory requirements and industry developments to ensure compliance and best practices in claims handling.

Requirements:

  • Strong analytical and problem-solving skills to assess complex claims scenarios.
  • Excellent communication and negotiation skills to build strong relationships with customers and stakeholders.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong attention to detail to ensure accuracy and quality in claims handling.